In order to take care of mapping your HostGator domain to your Placester site, you will need to change both your A-Record (IP address) and CNAME (hosting platform) to Placester specific settings. The article on this page will walk you through this process. If you run into any trouble, we recommend speaking with HostGator directly, as it is their product. You can reach them at 1.866.96.GATOR. or create a ticket through their online support center.
Having HostGator map your Domain
If you are going to have HostGator take care of Domain Mapping for you. You will want to provide them with the following settings for pointing your site to Placester.
1. Forwarding: OFF
2. Nameservers: Set to DEFAULT
3. A-Record: 220.127.116.11
4. CNAME: domains.myrealestateplatform.com
After this is done move down to the bottom of the document and follow the instructions for your Placester site.
Mapping your HostGator domain in your cPanel Account
If your domain is registered at HostGator, the DNS settings can only be accessed through your cPanel ogin rather than your billing login.
HostGator provides you with a specific link to access your cPanel You'll need to log in through that link.
The link will look similar to this: https://gator1234.hostgator.com:4321/ The numbers will be specific to your account and domain. The cPanel link will bring you to this login screen:
Advanced DNS Zone Editor
Once logged in, you'll see all of your cPanel options. Scroll down to the Domains section and click on the Advanced DNS Zone Editor.
Don't see Advanced DNS Zone Editor as an option? It might not be part of the services you're subscribing for. Contact HostGator at 1.866.96.GATOR or create a ticket through their support section to gain access to these settings.
Zone File Records
The Advanced DNS Zone Editor brings you to your current Zone File Records. There might be a long list of records set, but the only ones that need to be changed are the A-Record with the name yourdomain.com and the CNAME with the name www.yourdomain.com (the A-Record to edit does not include the www and the CNAME does).
Step 1: Change the A-Record
Next to the A-Record with the name yourdomain.com (no www), click Edit.
This opens up the editing panel for the A-Record. Make sure the following info is entered:
- Name: yourdomain.com (no www)
- TTL: 14400
- Type: A
- Address: 18.104.22.168
To save, click Edit Record.
Step 2: Change the CNAME
Next to the CNAME with the name www.yourdomain.com, click Edit.
This opens up the editing panel for the CNAME. Make sure the following info is entered:
- Name: www.yourdomain.com
- TTL: 14400
- Type: CNAME
- CNAME: domains.myrealestateplatform.com
Site Settings > Custom Domain
This will bring you to the Custom Domain slide out.
Custom Domain Slide Out
Within the custom domain slide out, add the custom domain that you're looking to use. Use only lowercase letters, and be sure to include “www” when adding in your URL. Example: www.placester.com
Click Add Domain, then click Save.
If you've made all of these changes and are finding that your site still isn't loading, here are some potential causes:
1. Caching: You have a cached copy of the site on your browser. Try clearing your cache, using a new browser or testing the site on a mobile device.
2. Propagation: DNS adjustments take longer to propagate with certain domain registrars. We like to test and make sure everything has propagated using www.WhatsMyDNS.com.
3. Errors in Site Settings > Custom Domain: make sure that you included the www before the custom domain and you didn't use any capital letters. Otherwise, the site will not load.
Pro Tip: DNS Tools
Here are some DNS tools that we recommend:
Need More Help?
If you have additional questions about pointing your custom domain to your Placester site, let our support team know at email@example.com.