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Using your Name.com Domain

Using your Name.com Domain

In order to take care of mapping your Name.com domain to your Placester site, you will need to change both your A-Record (IP address) and CNAME (hosting platform) to Placester specific settings.  The article on this page will walk you through this process.  If you run into any trouble, we recommend speaking with Name.com directly as it is their product.  You can reach them through their online support center here.  

 

Having Name.com map your Domain

If you are going to have GoDaddy take care of Domain Mapping for you.  You will want to provide them with the following settings for pointing your site to Placester.

1. Forwarding: OFF

2. Nameservers: Set to DEFAULT

3. A-Record: 184.169.141.142

4. CNAME: domains.myrealestateplatform.com   

After this is done move down to the bottom of the document and follow the instructions for your Placester site.

Mapping your Name.com domain on your own

Click Login in the top right to get logged in. If you can't remember your password, click Forgot Your Password? 

If you're having trouble logging in, visit Name.com's support page, contact them at 1.720.249.2374, or create a support ticket.

My Domains

Once logged in, you'll see the member home page. Under My Domains, there is a list of domains. Click on your domain name to edit it.

Nameservers

Within the Domain Details, first make sure that the nameservers are set to the Name.com default settings. This will look like:

ns1.name.com

ns2.name.com

ns3.name.com

ns4.name.com

If your nameservers look like this, you can move to the DNS Records section.

If they look different, you'll have to update them. If you were previously using a different website provider with the same domain, they might have mapped your domain to that website using nameservers. If you didn't set up an email address through that website provider, click "Edit Nameservers."

Within the nameserver settings, click Use Default Nameservers.

If you had email set up through your previous website provider, resetting the nameservers might interrupt your email service. If that is the case, please get in touch with your email provider to determine how to move forward with the Name.com default nameservers and mapping your email through MX records rather than nameservers. They should be able to help you with this. 

Update DNS Records

On the Domain Details screen, click Update DNS Records.

Two records need to be added within the All Host Records section. 

Step 1: Change the A-Record

  • Type: A
  • Host: yourdomain.com
  • Answer: 184.169.141.142
  • TTL: 300

Step 2: Change the CNAME 

  • Type: CNAME
  • Host: www.yourdomain.com
  • Answer: domains.myrealestateplatform.com
  • TTL: 300

The settings should look like this:

Click Save Changes when this is complete.

This is all that needs to be done within Name.com. When the changes are complete, log into Placester.com to complete the final step.

Site Settings > Custom Domain

This will bring you to the Custom Domain slide out.

Custom Domain Slide Out

Within the custom domain slide out, add the custom domain that you're looking to use. Use only lowercase letters, and be sure to include “www” when adding in your URL. Example: www.placester.com

Click Add Domain, then click Save.

Name.com Support

If you're having trouble making these changes, visit Name.com's support page, contact them at 1.720.249.2374, or create a support ticket.

Troubleshooting

If you've made all of these changes and are finding that your site still isn't loading, here are some potential causes: 

1. Caching: You have a cached copy of the site on your browser. Try clearing your cache, using a new browser or testing the site on a mobile device.

2. Propagation: DNS adjustments take longer to propagate with certain domain registrars. We like to test and make sure everything has propagated using www.WhatsMyDNS.com.

3. Errors in Site Settings > Custom Domain: make sure that you included the www before the custom domain and you didn't use any capital letters. Otherwise, the site will not load.

Pro Tip: DNS Tools

Here are some DNS tools that we recommend: 

- Use WhoIs.com to find out where a domain is registered and the status of a domain
- Use WhatsMyDNS.net to check the current DNS records of a domain

Need More Help?

If you have additional questions about pointing your custom domain to your Placester site, let our support team know at support@placester.com.

 

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