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IDX Process: FAQs

This article will answer frequently asked questions about the IDX process.

 

Q: I entered the wrong email for my broker. How do I change it? 

A: The documents that are generated are secure documents using a electronic signing software called RightSignature, so it's not possible to alter the original document that was created with the information provided. Our support team will need to delete your initial request so you can resubmit the IDX request form again with the proper information. Please reach out to support@placester.com for help with this process.

 

Q: The documents ask for my URL. What does this mean? 

A: Your MLS will want to know and keep track of which domains (URLs) will be displaying IDX data. You should include the URL/domain name that you are planning to use on your Placester site. If you do not have one chosen yet, you can find your temporary Placester subdomain by going to Site Settings > Custom Domain and copying and pasting the generic URL on this page. 

Or, if your site has already been launched, you can log in and click View Live Site. This will open your live site in a new tab. Just copy and paste the URL from the address bar. 

 

Q: I never received the email with the IDX documents. Can you send it again? 

A: Yes, we can always send reminder emails out. Please reach out to support@placester.com and request that the documents be resent. 

Note: the documents come from documents@rightsignature.com, which can often end up in a spam or other folder separate from your inbox. Please be sure to search your email for this email address if you're having trouble locating the documents.

 

Q: My broker never received the email with the IDX documents. Can you send it again? 

A: Yes, we can always send reminder emails out. Please reach out to support@placester.com and request that the documents be resent. 

Note: Your broker will not receive the documents until the agent signatures have been completed. The documents come from documents@rightsignature.com, which can often end up in a spam or other folder separate from your inbox. Please be sure to search your email for this email address if you're having trouble locating the documents.

 

Q: I want someone else to sign instead. Can you forward the documents to another email address? 

A: No, we cannot forward the documents to any alternative email address that is not included on the request documents. Since we use secure signing software, the link will not work when forwarded to another email address. If the documents should be sent elsewhere, our support team will need to delete your initial request so you can resubmit the IDX request form again with the proper information. Please reach out to support@placester.com for help with this process.

  

Q: Can I sign electronically and have my broker sign manually?

A: You can either completely fill out the documents electronically or completely fill out the documents manually. We cannot accept a mix of both. 

 

Q: If I complete the documents manually where should I send them to?

A: You can select the PDF download button on the document so you can print out the necessary pages. Once the documents are signed, you can scan the completed documents and send them as a PDF to support@placester.com. Our support team will pass the documents along to our MLS team to make sure they're sent to your MLS for approval.

 

Q: How long does IDX approval usually take?

A: IDX approval by your MLS typically takes up to 10 business days. Speed can be impacted by delays in receiving signatures from the agent and broker, as well as delays in response from your MLS. If the documents have been in review by your MLS for longer than 10 business days, we recommend reaching out directly to your MLS to see what that status is of the IDX approval. 

 

Q: You do not cover my MLS. Will you be able to?

A: Please be sure to confirm with our team that we do not yet cover your MLS. The MLS you use may fall under a different name in our system. If it is confirmed that we do not cover your MLS, please contact support by emailing support@placester.com to see if we can cover your MLS in the future. 

 

Q: What is the approval process like?

A: Depending on your MLS, it is either express (meaning you'll gain access to your IDX data within a business day and will not need to fill out an agreement), requires RightSignature documents that need to be signed, or your MLS has specified a unique approval process in which case, our team will reach out with further instructions.
 

Need More Help?

If you have additional questions about the IDX process, let our support team know at support@placester.com.

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