Accessing RealSatisfied Through Your Placester Dashboard
In April 2016, Placester acquired RealSatisfied, a suite of customer satisfaction tools for real estate agents. You can read more about this exciting acquisition here.
If you have a RealSatisfied account and a Placester account under the same email address, the two will be linked through a global navigation bar in each application. This article will outline the steps to access your RealSatisfied Account through the Placester Dashboard.
About RealSatisfied
RealSatisfied provides agents with an automated solution for collecting valuable agent performance data. RealSatisfied data is presented in a dashboard that empowers management at all levels of the organization to take actions specific to agent training, reputation management and brand awareness. The RealSatisfied platform also enables clients to format, publish and distribute agent testimonials to other websites like Realtor.com, Facebook and agent blogs. All in all, RealSatisfied is a simple yet powerful tool.
Accessing RealSatisfied through your Placester account
If you're both a RealSatisfied client and a Placester client and you signed up for both products with the same email address, you're in luck! We've linked your two accounts together to provide seamless switching from one product to the other.
Once you log into your Placester account, you'll notice a Waffle icon on the top right corner of your screen. This is the apps icon that allows you to access various apps within Placester's suite of products. Click this icon. At the bottom, you'll see the RealSatisfied link. Click the icon to be logged directly into your RealSatisfied account. There's no need to enter login information since the two accounts and products are connected.
Keller Williams Agents - Special Instructions
If you are a Keller Williams agent, you must access your RealSatisfied account exclusively through your Placester account. First, to access Placester, log into MyKW > click the Technology tab > click KW Websites. Once in your Placester account, click the Apps icon > RealSatisfied to access RealSatisfied.
*Note: if you attempt to log in through RealSatisfied.com, directly, your account will be recognized as a KW agent and you'll be asked to sign into Placester first through Single Sign-On, then RealSatisfied through the steps outlined above.
RE/MAX INTEGRA Agents - Special Instructions
If you are a RE/MAX INTEGRA agent, you must access your RealSatisfied account exclusively through your Placester account. First, to access Placester, log into Launchpad > click Placester. Once in your Placester account, click the Apps icon > RealSatisfied to access this product.
*Note: if you attempt to log in through RealSatisfied.com, directly, your account will be recognized as a RE/MAX INTEGRA agent and you'll be asked to sign into Placester first through Single Sign-On, then RealSatisfied through the steps outlined above.
RealSatisfied Support
While we've integrated the login experience between the two products, RealSatisfied support is still handled separately. For questions specific to RealSatisfied product, please contact help@realsatisfied.com.
Need More Help?
If you have additional questions about accessing RealSatisfied through Placester, let our support team know at support@placester.com.
