Mapping your GoDaddy domain to Placester (Legacy User Interface) [Classic]

This article is about the LEGACY Go Daddy Interface (before APRIL 2016). If you purchased your domain after that time, the relevant article is here.

Mapping is the process of replacing your existing Placester domain with a custom one you have purchased from a third party provider.  Placester always recommends that you map your domain rather than forward it.  To find out more about the difference between mapping and forwarding click here. 

In order to take care of mapping your GoDaddy domain to your Placester site, you will need to change both your A-Record (IP address) and CNAME (hosting platform) to Placester specific settings.  The article on this page will walk you through this process.  If you run into any trouble, we recommend speaking with GoDaddy directly as it is their product.  You can reach them at (480) 505-8877.  


Having GoDaddy map your Domain

GoDaddy does not map domains for you, but they can certainly assist with any questions you might have about the process.  You can reach out to them at (408)505-8877.  

Mapping your own GoDaddy Account

First, go to GoDaddy and log in to your account. The username is typically your Customer Number unless you've changed it to something custom. 

If you're having trouble logging in and think you might need to reset your password, click Forgot your password? or contact GoDaddy at (480) 505-8877.

Manage Domains

Once logged in, you'll be redirected to your GoDaddy dashboard. Next to Domains, click Manage.

This will bring you to a list of your domains. Click on the domain that you're going to use for your Placester site.

My Domains

Here, you'll see boxes with all of your individual domains and their statuses. 

Manage DNS

Hover over the settings icon for the domain you'd like to use, then click Manage DNS.

Domain Settings

This will bring you to the DNS Zone File tab.

Before making edits here, though, first check the Settings tab to make sure everything is configured correctly.

The settings highlighted below are important to note: 


The nameservers must be set to to the GoDaddy default settings. This will look similar to:



(the NS number may vary, but they always end in

If you see something different, follow the instructions below for changing the nameservers. If the nameservers are correct, skip to the Forwarding step.

Resetting Your Nameservers

If you were previously using a different website provider with the same domain, they might have mapped your domain to that website using nameservers. If you didn't set up an email address through that website provider, click "Manage" under the Nameservers section.

Within this screen, select the Standard option to reset the nameservers to the GoDaddy defaults.

Email: Nameservers vs. MX Records

If you had email set up through your previous website provider, resetting the nameservers might interrupt your email service. If that is the case, please get in touch with your email provider to determine how to move forward with the GoDaddy default nameservers and mapping your email through MX records rather than nameservers. They should be able to help you with this. 

Once your nameservers are reset to the GoDaddy defaults, click the DNS Zone File tab. You may have to wait about 10 minutes until the nameserver changes have processed.


Make sure forwarding is turned OFF for the domain and subdomains.

If all of these settings are correct for you, you can move on to the DNS Zone File step.

DNS Zone File

Click the DNS Zone File tab to change the two necessary DNS settings to point the domain to your Placester site. 

Step 1: Change the A-Record

By default, the A-Record is usually pointing to a different IP address than Placester's with the host @

Click the pen button to edit the A-Record. You might be prompted to fill out a CAPTCHA form for security. 

Make sure the following settings are entered:

  • Host: @
  • Points To:
  • TTL: 1 Hour

Click Finish when you're done.

Step 2: Change the CNAME 

By default, the CName with the host www is usually pointing to @. This is the CName that you'll need to change. There might be a few other CNames with different hosts that you can leave alone.

Click the pen button to edit the CName with the host www. You might be prompted to fill out a CAPTCHA form for security.

Make sure the following settings are entered:

  • Host: www
  • Points To:
  • TTL: 1 Hour

Click Finish when you're done.

Save your Changes

If you scroll to the top of the DNS editing page, you'll see a red banner that asks you to save the changes. Click Save Changes here.

DNS settings propagate almost immediately within GoDaddy, so there won't be much wait time. Once you’ve completed these settings, log in at to access the back end of your site and complete the final step for domain mapping. 

Site Settings > Custom Domain

This will bring you to the Custom Domain slide out.

Custom Domain Slide Out

Within the custom domain slide out, add the custom domain that you're looking to use. Use only lowercase letters, and be sure to include “www” when adding in your URL. Example:

Click Add Domain, then click Save.


If you've made all of these changes and are finding that your site still isn't loading, here are some potential causes: 

1. Caching: You have a cached copy of the site on your browser. Try clearing your cache, using a new browser or testing the site on a mobile device.

2. Propagation: DNS adjustments take longer to propagate with certain domain registrars. We like to test and make sure everything has propagated using

3. Errors in Site Settings > Custom Domain: make sure that you included the www before the custom domain and you didn't use any capital letters. Otherwise, the site will not load.

Pro Tip: DNS Tools

Here are some DNS tools that we recommend: 

- Use to find out where a domain is registered and the status of a domain

- Use to check the current DNS records of a domain

Need More Help?

If you have additional questions about pointing your custom domain to your Placester site, let our support team know at


How did we do?

[Video] Mapping Your GoDaddy Domain to Placester (New User Interface) [Classic]

Nameservers vs DNS Settings [Classic]


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