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Using your Domain

Using your Domain

This article will show you how to point your custom domain to your Placester site if you purchased your domain at

If you have a custom domain that you bought at and want to use it on your Placester site, you can substitute it for your standard web address. Here are the instructions to do this yourself.

Log in to your Account

Click Manage Account in the top right corner of home page in order to get logged in. 

This brings you to the Sign In screen.

If you can't remember your password, click the Forgot your password? link. If you're having trouble with your account information, contact at (877) 381-2449 or create an email ticket from their Contact Page.

Account Dashboard

Once logged in, scroll down to the Account Dashboard section.


Hover over Domains, then click Manage.

Account Manager

You'll be brought to your Account Manager page, which shows you all of your domains and services that you're subscribing to. 

Click Manage next to the domain that you'd like to use.

Advanced Technical Settings

Scroll down to the Advanced Technical Settings for your domain. Two settings will need to be edited: the "A" and "CNAME."

Step 1: Edit the A-Record

  • First box (Host): @
  • Second box (Points to):

Step 2: Edit the CNAME

  • First box (Host): www
  • Second box (Points to):

Make sure the changes are saved within Then, log into to complete the final step.

Site Settings > Custom Domain

This will bring you to the Custom Domain slide out.

Custom Domain Slide Out

Within the custom domain slide out, add the custom domain that you're looking to use. Use only lowercase letters, and be sure to include “www” when adding in your URL. Example:

Click Add Domain, then click Save. Support

Having trouble making the changes? has an online support section, or you can contact them by phone at (877) 381-2449 or create an email ticket from their Contact Page.


If you've made all of these changes and are finding that your site still isn't loading, here are some potential causes: 

1. Caching: You have a cached copy of the site on your browser. Try clearing your cache, using a new browser or testing the site on a mobile device.

2. Propagation: DNS adjustments take longer to propagate with certain domain registrars. We like to test and make sure everything has propagated using

3. Errors in Site Settings > Custom Domain: make sure that you included the www before the custom domain and you didn't use any capital letters. Otherwise, the site will not load.

Pro Tip: DNS Tools

Here are some DNS tools that we recommend: 

- Use to find out where a domain is registered and the status of a domain
- Use to check the current DNS records of a domain

Need More Help?

If you have additional questions about pointing your custom domain to your Placester site, let our support team know at


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