This article will show you how clients can save searches on your website and sign up for email notifications based on those searches. It will also show you how you can view the searches that your prospective clients have saved within the Placester CRM.
Please keep in mind that the Placester CRM is currently only available on certain subscription levels. If you are not using one of these packages and are interested in learning more please visit our packages and pricing page.
Saving a Search
When a site visitor performs a search on your site, they will see the option to “Save the Search” within the search form on your listings page. Here is where it displays on our Plymouth theme:
Lead Capture Form
If the site visitor has not created an account on your site or has not logged in, a window will pop up asking them to sign up (or sign in if they're already registered as a user).
Setting up the Saved Search
Once the user has created an account or has logged in, the user will then be brought to the Saved Search window. This is where they will be able to name the search that is being saved and control the frequency of email notifications. Email updates can be received daily, weekly or not at all.
The user will receive an initial email featuring the properties that meet the criteria of the saved search, and will continue to receive these notifications based on their saved search settings (daily or weekly from the date they signed up).
These emails can be discontinued by clicking the link at the bottom of the page to unsubscribe, or by logging into their account on your website and removing the saved search on the Client Profile page.
Client Profile Page
When the prospective client is logged into your website, there is a “My Account” page that will allow the user to view their favorite listings and saved searches. This allows your lead to get back to these properties of interest when they return to your website. To learn more about the Client Profile page and your other page templates, click here.
View Your Leads' Saved Searches
You can view your leads' saved searches and favorited properties within the Placester CRM. To get to the Placester CRM after logging into your account, you will want to go to the Apps icon and click on the CRM tab.
Once you’re in the CRM, click on the Lead that you would like to see their Saved Searches. When viewing your lead profile, click on the Saved Search tab, located towards the bottom of the page.
In this section, you will see a list of recently saved searches pop up. This is a great way to not only view your lead activity, but to see what they’re most interested in.
Pro Tip: If you click on the information in the criteria section, it will bring you to the search page displaying what properties your clients have been looking at and saved the search for!
Keep in mind that one of the features included with the Placester CRM is the ability to create saved searches for your leads directly through the backend of your Placester account. To learn more about this process, click here.
Need More Help?
If you have additional questions about the saved search functionality, let our support team know at [email protected].