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IDX Process: FAQ's

Katherine Ramirez Updated by Katherine Ramirez

This article will answer frequently asked questions about the IDX process.

Q: I entered the wrong email for my broker. How do I change it? 

A: The documents that are generated are secure documents using an electronic signing software called RightSignature, so it's not possible to alter the original document that was created with the information provided. Our support team will need to delete your initial request so you can resubmit the IDX request form again with the proper information. Please reach out to support@placester.com for help with this process.

Q: The documents ask for my URL. What does this mean? 

A: Your MLS will want to know and keep track of which domains (URLs) will be displaying IDX data. You should include the URL/domain name that you are planning to use on your Placester site. If you do not have one chosen yet, you can find your temporary Placester subdomain by going to Dashboard > vertical ellipses button > custom domain 

This will bring you to the Custom Domain slide out.

Q: I never received the email with the IDX documents. Can you send it again? 

A: Yes, we can always send reminder emails out. Please reach out to support@placester.com and request that the documents be resent. 

Note: the documents come from documents@rightsignature.com, which can often end up in a spam or other folder separate from your inbox. Please be sure to search your email for this email address if you're having trouble locating the documents.

Q: My broker never received the email with the IDX documents. Can you send it again? 

A: Yes, we can always send reminder emails out. Please reach out to support@placester.com and request that the documents be resent. 

Note: Your broker will not receive the documents until the agent signatures have been completed. The documents come from documents@rightsignature.com, which can often end up in a spam or other folder separate from your inbox. Please be sure to search your email for this email address if you're having trouble locating the documents.

Q: I want someone else to sign instead. Can you forward the documents to another email address? 

A: No, we cannot forward the documents to any alternative email address that is not included on the request documents. Since we use secure signing software, the link will not work when forwarded to another email address. If the documents should be sent elsewhere, our support team will need to delete your initial request so you can resubmit the IDX request form again with the proper information. Please reach out to support@placester.com for help with this process.

Q: Can I sign electronically and have my broker sign manually?

A: You can either completely fill out the documents electronically or completely fill out the documents manually. We cannot accept a mix of both. 

Q: If I complete the documents manually where should I send them to?

A: You can select the PDF download button on the document so you can print out the necessary pages. Once the documents are signed, you can scan the completed documents and send them as a PDF to support@placester.com. Our support team will pass the documents along to our MLS team to make sure they're sent to your MLS for approval.

Q: How long does IDX approval usually take?

A: IDX approval by your MLS typically takes up to 10 business days. Speed can be impacted by delays in receiving signatures from the agent and broker, as well as delays in response from your MLS. If the documents have been in review by your MLS for longer than 10 business days, we recommend reaching out directly to your MLS to see what that status is of the IDX approval. 

Q: You do not cover my MLS. Will you be able to?

A: Please be sure to confirm with our team that we do not yet cover your MLS. The MLS you use may fall under a different name in our system. If it is confirmed that we do not cover your MLS, please contact support by emailing support@placester.com to see if we can cover your MLS in the future. 

Q: What is the approval process like?

A: Depending on your MLS.

  • If it is express approval (meaning you'll gain access to your IDX data within a business day and will not need to fill out an agreement)
  • Electronic approval, requires RightSignature documents that need to be signed
  • or your MLS has specified a unique approval process in which case, our team will reach out with further instructions. 

IDX Support Fee

On June 1st, 2021 we introduced an IDX support fee on your Placester billing statement.

The introduction of our IDX support fee will enable our team to continuously improve our data feeds, as well as better manage our active MLS integrations and work more closely with our MLS partners.

NEW IDX Support Fee: All Subscriptions

Due to increased costs in supporting MLS IDX integrations, starting February/March 2024 the IDX support fee for all subscriptions is $25/month per approved IDX integration.

Q: When will the charges come in?

Answer: You will not be charged upon requesting your IDX integration. You will be charged once the IDX contract is approved and the IDX feed is live on your site.

Q: I’m on a TRIAL period. When will I be charged the IDX Support Fee?

Answer: Customers on trial will start paying for their IDX contracts after launching their website(s).

Q: I have 3 IDX contracts, how much do I need to pay?

Answer: Customers will pay the additional IDX fee for every approved IDX contract.

Example: If there is a Broker with three approved IDX contracts, they will pay an additional amount of $75/month.

Note for Broker accounts: Agents under Broker accounts will not incur any IDX Support Fee themselves. This is billed at the broker level.

Example: If there is an Agent with three approved IDX contracts, they will pay an additional amount of $75/month.

DIY/DIFM Subscription

Answer: Customers will pay the additional IDX fee for every approved IDX contract.

Example: If there is a Broker or an agent with a DIY or DIFM website with three approved IDX contracts, they will pay an additional amount of $75/month.

Q: I’m on an annual subscription, how will I be charged for the IDX Support Fee?

Answer: Customers may terminate their IDX contract if they do not want to pay for it. However, the customer should first deactivate their website (Draft state) then they can request termination. At the moment, customers cannot delete APPROVED IDX, they would need to contact support.

Q: Should I expect 2 separate charges every month?

Answer: The billing date for the IDX Support Fee will be on the same billing date as the subscription.

Q: I’m on an annual subscription. Can I also pay for 1 year for the IDX Support Fee?

Answer: Right now, we do not offer the option to pay for the entire year. Please contact our Support team to let us know if this is something you’d like to request.

Need More Help 

For questions, concerns, or feedback, please chat with our team: https://app.placester.com/chat 

 

 

How did we do?

How to fill out your IDX Documents on RightSignature.com

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