IDX Support Fee

Emma Dungog Updated by Emma Dungog

This article will explain Placester’s IDX Support Fee.

On June 1st, 2021 we introduced an IDX support fee on your Placester billing statement. In response to COVID-19, this fee has previously been waived (as reflected in your billing dashboard).

The introduction of our IDX support fee will enable our team to continuously improve our data feeds, as well as better manage our active MLS integrations and work more closely with our MLS partners.

Brokers (Broker Pro/Office Builder subscription)

You will begin paying $9/mo. for every individual MLS integration you have associated with your broker account. So, let's say you currently have 2 active MLS integrations, your monthly IDX support fee will be $18/mo.

Agents (Agent Core/Starter Plan/Agent Pro/ Advanced Plan)

You will begin paying $5/mo. for every individual MLS integration you have associated with your broker account. So, let's say you currently have 2 active MLS integrations, your monthly IDX support fee will be $10/mo.

FAQs

Q: When will the charges come in?

Answer: You will not be charged upon requesting your IDX integration. You will be charged

once the IDX contract is approved.

Q: I’m on a TRIAL period. When will I be charged the IDX Support Fee?

Answer: Customers on trial will start paying for their IDX contracts after launching the website.

Q: I have 3 IDX contracts, how much do I need to pay?

Answer: Customers will pay the additional IDX fee for every approved IDX contract.

Example: If there is a Broker with three approved IDX contracts, they will pay an additional amount of $27/month.

Note for Broker accounts: Agents under Broker accounts will not incur any IDX Support Fee.

Example: If there is an Agent with three approved IDX contracts, they will pay an additional amount of $15/month.

Q: I’m on an annual subscription, how will I be charged for the IDX Support Fee?

Answer: Customers may terminate their IDX contract if they do not want to pay for it. However,

the customer should first deactivate their website (Draft state) then they can request

termination. At the moment, customers cannot delete APPROVED IDX, they would

need to contact support.

Q: Should I expect 2 separate charges every month?

Answer: The billing date for the IDX Support Fee will be on the same billing date as the

subscription.

Q: I’m on an Annual subscription. Can I also pay for 1 year for the IDX Support Fee?

Answer: Right now, we do not offer the option to pay for the entire year. Please contact our Support team to let us know if this is something you’d like to request.

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