Mapping your domain to Placester [Classic]

Katherine Ramirez Updated by Katherine Ramirez

This article will show you how to Map your domain to Placester.

Mapping is the process of replacing your existing Placester domain with a custom one you have purchased from a third party provider.  Placester always recommends that you map your domain rather than forward it.  To find out more about the difference between mapping and forwarding click here. 

In order to take care of mapping your domain to your Placester site, you will need to change both your A-Record (IP address) and CNAME (hosting platform) to Placester specific settings.  The article on this page will walk you through this process.  If you run into any trouble, we recommend speaking with directly as it is their product.  You can reach them at 800-403-3568.  

Having map your Domain

If you are going to have take care of domain mapping for you.  You will want to provide them with the following settings for pointing your site to Placester.

1. Forwarding: OFF

2. Nameservers: Set to DEFAULT

3. A-Record:

4. CNAME:   

After this is done move down to the bottom of the document and follow the instructions for your Placester site.

Mapping your domain on your own

First, go to and log in to your account.

If you're having trouble logging in and think you might need to reset your password, click Forgot your password? or contact at 800-403-3568.


Domain Central

Once you've logged in you'll be redirected to's Control Panel.  From there you'll want to click Domain Central.


This will bring you to a list of your domains. Click on the domain that you're going to use for your Placester site.


My Domains

Here is where you'll see a list of your domains and you will be able to choose the one you'd like to edit.

Once you've chosen your domain, a menu will appear below.


Domain Settings

Within this drop-down, you're going to First Click on "NameServers" to make sure everything is configured correctly.

 The settings highlighted below are important to note: 

Name Servers 

The nameservers must be set to the's default settings. This will look similar to:



(the NS number may vary, but they always end in

If you see something different, follow the instructions below for changing the nameservers. If the nameservers are correct, skip to the DNS step.

Resetting Your NameServer

If you were previously using a different website provider with the same domain, they might have mapped your domain to that website using nameservers.  To move this back to the default settings simply click "Use Default Name Servers

Email: Nameservers vs. MX Records

If you had email set up through your previous website provider, resetting the nameservers might interrupt your email service. If this is the case, please get in touch with your email provider to determine how to move forward with the default nameservers and mapping your email through MX records rather than nameservers. They should be able to assist you with this. 

Once your nameservers are reset to's defaults. You may have to wait about 10 minutes until the nameserver changes have processed.


Click the DNS tab to change the two necessary DNS settings to point the domain to your Placester site. 

Step 1: Change the A-Record

By default, the A-Record is usually pointing to a different IP address than Placester's with the host *

Under "Modify" select A Record. This will lead to a dropdown below where you can Edit the A Record.


Under "Action" you're going to click "Edit" and insert the Following 

  • Host: Your URL (
  • Points To:
  • Host: *
  • Points To:

Click Save when you're done

Step 2: Change the CNAME

If you direct yourself back to the dropdown towards the top of the page and choose CName. 

This will lead you to the page where you'll be able to make the required edits to the CName.

By default, the CName with the host www is usually pointing to @. This is the CName that you'll need to change. There might be a few other CNames with different hosts that you can leave alone.

Once on this page, Under "Action" you're going to click "Edit" and insert the following   

  • Host: www
  • Points To:

Once you're done, make sure to save your work.

Go to

Once you’ve completed these settings, log in at to access the back end of your site and complete the final step for domain mapping. 

Dashboard>Manage Domain

On your dashboard, click on the three vertical dots and select Custom Domain. This will bring you to the Custom Domain slide out.

This will bring you to the Custom Domain slide out.

Custom Domain Slide Out

Within the custom domain slide out, add the custom domain that you're looking to use. Use only lowercase letters, and be sure to include “www” when adding in your URL. Example:

Add Domain, then click Save.'s Support

​ offers 24/7 support at 800-403-3568. We recommend getting in touch with them if you're encountering issues with changing the DNS settings on their platform.


If you've made all of these changes and are finding that your site still isn't loading, here are some potential causes: 

1. Caching: You have a cached copy of the site on your browser. Try clearing your cache, using a new browser or testing the site on a mobile device.

2. Propagation: DNS adjustments take longer to propagate with certain domain registrars. We like to test and make sure everything has propagated using

3. Errors in Site Settings > Custom Domain: Make sure that you've included the www before the custom domain and you didn't use any capital letters. Otherwise, the site will not load.

Pro Tip: DNS Tools

Here are some DNS tools that we recommend: 

- Use to find out where a domain is registered and the status of a domain

- Use to check the current DNS records of a domain



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