Mapping your eNom domain to Placester [Classic]

Katherine Ramirez Updated by Katherine Ramirez

 This article will show you how to Map your eNome domain to Placester.

Mapping is the process of replacing your existing Placester domain with a custom one you have purchased from a third party provider.  Placester always recommends that you map your domain rather than forward it.  To find out more about the difference between mapping and forwarding click here. 

In order to take care of mapping your eNom Domain to your Placester site, you will need to change both your A-Record (IP address) and CNAME (hosting platform) to Placester specific settings.  The article on this page will walk you through this process.  If you run into any trouble, we recommend speaking with eNom directly as it is their product.  You can reach them at 1 (855) 266-8838.


Having eNom map your Domain

If you are going to have eNom take care of Domain Mapping for you.  You will want to provide them with the following settings for pointing your site to Placester.

1. Forwarding: OFF

2. Nameservers: Set to DEFAULT

3. A-Record:

4. CNAME:   

After this is done move down to the bottom of the document and follow the instructions for your Placester site.

Log in to your eNom Account

Click Login in the top right corner of eNom's home page in order to get logged in. 

If you can't remember your password, click the Forgot Password? link. If you're having trouble with your account information, contact eNom at 1 (855) 266-8838 or try their online help center.


Once logged in, scroll down to the Domains section.

Click on Registered to view your registered domains.

Within the domain overview for the domain you'd like to edit, first make sure that the DNS Server Settings are set to "Our Servers."

If you were previously using a different website provider with the same domain, they might have mapped your domain to that website using nameservers. If you didn't set up an email address through that website provider, click "Edit" next to the nameservers and set them to the eNom defaults. 

If you had email set up through your previous website provider, resetting the nameservers might interrupt your email service. If that is the case, please get in touch with your email provider to determine how to move forward with the eNom default nameservers and mapping your email through MX records rather than nameservers. They should be able to help you with this. 

Once this is all set, click Host Records.

Host Records

Within the Host Records tab, there are three DNS records that need to be changed. There might be a few other records that you can leave alone.

Step 1: Change the CNAME with host www

  • Host Name: www
  • Record Type: CNAME (Alias)
  • Address:

Step 2: Change the A-Record with host @

  • Host Name: @
  • Record Type: A (Address)
  • Address: 

Step 3: Change the A-Record with host *

  • Host Name: *
  • Record Type: A (Address)
  • Address: 

The final product should look like this:

When the changes are complete, click Save. Then, log into to complete the final step.

Adding eNom domain name to Placester

On your dashboard, click on the three vertical dots and select Custom Domain. This will bring you to the Custom Domain slide out.

This will bring you to the Custom Domain slide out.

Custom Domain Slide Out

Within the custom domain slide out, add the custom domain that you're looking to use. Use only lowercase letters, and be sure to include “www” when adding in your URL. Example:

Add Domain, then click Save.

eNom Support

Having trouble making the changes? eNom has an online help center, or you can contact them by phone at 1-855-266-8838.


If you've made all of these changes and are finding that your site still isn't loading, here are some potential causes: 

1. Caching: You have a cached copy of the site on your browser. Try clearing your cache, using a new browser or testing the site on a mobile device.

2. Propagation: DNS adjustments take longer to propagate with certain domain registrars. We like to test and make sure everything has propagated using

3. Errors in Site Settings > Custom Domain: make sure that you included the www before the custom domain and you didn't use any capital letters. Otherwise, the site will not load.

Pro Tip: DNS Tools

Here are some DNS tools that we recommend: 

- Use to find out where a domain is registered and the status of a domain

- Use to check the current DNS records of a domain

Need More Help?

For questions, concerns, or feedback, please chat with our team:


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