Requesting for a DIFM task and getting in touch with your Creative Assistant

Amber Sabio Updated by Amber Sabio

This article will show you how to request a DIFM task and how to contact your Creative Assistant to make changes to your site.

How to order a DIFM Task

This feature is only available for DIFM Website and DIFM Content Pro subscriptions. If you would like to upgrade your subscription, please contact our support team.
  1. Login to your Placester account
  2. On your dashboard, you can immediately see the chat option

  1. Send a message to our Creative team about your custom task and someone will be in touch with you shortly

We recommend sending a message with as much information as you can add, as well as files that you want to be updated on your website (photos, etc.)

Depending on the complexity of the request, our Creative Team aims to complete requests within 24 to 48 business hours.

Getting updates

You can chat in to check on your request status at any time. You can also see the request status on the right-hand corner of your chat conversation page.

Please note that if you send a message outside business hours or during the weekend, our team will get back to you in the next business day.

Need More Help?

If you have additional questions, let our support team know at support@placester.com.

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