Mapping your Hover domain to Placester [Classic]

Katherine Ramirez Updated by Katherine Ramirez

This article will show you how to Map your Hover domain to Placester.

Mapping is the process of replacing your existing Placester domain with a custom one you have purchased from a third party provider.  Placester always recommends that you map your domain rather than forward it.  To find out more about the difference between mapping and forwarding click here. 

In order to take care of mapping your Hover Domain to your Placester site, you will need to change both your A-Record (IP address) and CNAME (hosting platform) to Placester specific settings.  The article on this page will walk you through this process.  If you run into any trouble, we recommend speaking with Hover directly, as it is their product.  You can reach them at 1- (866) 731-6556.  

 

Having Hover map your Domain

If you are going to have Hover take care of Domain Mapping for you.  You will want to provide them with the following settings for pointing your site to Placester.

1. Forwarding: OFF

2. Nameservers: Set to DEFAULT

3. A-Record: 184.169.141.142

4. CNAME: domains.myrealestateplatform.com   

After this is done move down to the bottom of the document and follow the instructions for your Placester site.

Mapping your Hover domain on your own 

Click Sign In in the top right then choose Control Panel from the drop-down menu to get logged in. 

This brings you to a Sign In page. Click I forgot my password if you're having trouble with your login information.

Please reach out to Hover's support team with any account questions. You can reach them by email at help@hover.com or by phone at 1-866-731-6556. They also have an online help section.

Nameservers

First, make sure that the nameservers are set to the Hover default settings. This will look like:

ns1.hover.com

ns2.hover.com

If you were previously using a different website provider with the same domain, they might have mapped your domain to that website using nameservers. If you didn't set up an email address through that website provider, click "Edit" next to the nameservers and set them to the Hover defaults. 

If you had email set up through your previous website provider, resetting the nameservers might interrupt your email service. If that is the case, please get in touch with your email provider to determine how to move forward with the Hover default nameservers and mapping your email through MX records rather than nameservers. They should be able to help you with this. 

Domain Management

From the Domain's Overview page, click on the DNS section.

Manage Domain DNS

Within the DNS tab, there are three DNS records that need to be changed. There might be a few other MX records or CNAMEs that you can leave alone.

Step 1: Change the A-Record with host @

  • Host: @
  • Record: A
  • IP Address: 184.169.141.142 

Step 2: Change the A-Record with host *

  • Host: *
  • Record: A
  • IP Address: 184.169.141.142 

Step 3: Change the CNAME with host www

  • Host: www
  • Record: CNAME
  • Target Host: domains.myrealestateplatform.com

Once these three records are set, you should see this: 

This is all that you need to do within Hover.

Once you’ve completed these settings, log in at placester.com to access the back end of your site and complete the final step for domain mapping. 

On your Customizer Dashboard click the three dots next to Edit Site.

This will bring you to the Custom Domain slide out.

Custom Domain Slide Out

When you first click on the Custom Domain slideout you will see that the default domain that was provided when your site was created is selected. You’ll want to select Custom Domain to add your Custom Domain.

Within the custom domain section, add the custom domain that you're looking to use. Use only lowercase letters, and be sure to include “www” when adding in your URL. Example: www.placester.com

Then click Save.

Hover Support

Having trouble making the changes? Please reach out to Hover's support team by email at help@hover.com or by phone at 1-866-731-6556. They also have an online help section.

Troubleshooting

If you've made all of these changes and are finding that your site still isn't loading, here are some potential causes: 

1. Caching: You have a cached copy of the site on your browser. Try clearing your cache, using a new browser or testing the site on a mobile device.

2. Propagation: DNS adjustments take longer to propagate with certain domain registrars. We like to test and make sure everything has propagated using www.WhatsMyDNS.com.

3. Errors in Site Settings > Custom Domain: make sure that you included the www before the custom domain and you didn't use any capital letters. Otherwise, the site will not load.

Pro Tip: DNS Tools

Here are some DNS tools that we recommend: 

- Use WhoIs.com to find out where a domain is registered and the status of a domain

- Use WhatsMyDNS.net to check the current DNS records of a domain

Need More Help?

For questions, concerns, or feedback, please chat with our team: https://app.placester.com/chat

 

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