Table of Contents

Pointing your Custom Domain to your Placester Site [Codeless]

Katherine Ramirez Updated by Katherine Ramirez

This article will show you how to Point your custom domain name to your Placester website.

In order to take care of mapping your Domain to your Placester site, you will need to change both your A-Record (IP address) and CNAME (hosting platform) to Placester specific settings. The article on this page will walk you through this process. If you run into any trouble, we recommend speaking directly with your provider as it is their product.  We have articles specific to the most commonly used domain providers click on the name below to access these articles:

Having your provider map your domain

If you are going to have your provider take care of Domain Mapping for you. You will want to provide them with the following settings for pointing your site to Placester.

  1. Forwarding: OFF
  2. Nameservers: Set to DEFAULT
  3. A-Record:
  4. CNAME:   

After this is done move down to the bottom of the document and follow the instructions for your Placester site.

Mapping your domain on your own

To take care of domain mapping, you’ll need to log into your DNS management platform and change the A-Record and the CName. These can usually be found within the Domain Name Systems (DNS) section or the DNS Zone File.


  • Points to the IP Address
  • Host should be @ or * depending on the registrar


  • Points to
  • Host should be www

Once you’ve completed these settings, log in at to access the back end of your site and complete the final step for domain mapping.

Go to

On your Dashboard > Vertical ellipses button > Custom domain 

This will bring you to the Custom Domain slide out. Select Custom domain to proceed.

Custom Domain Slide Out

Within the custom domain slide out, add the custom domain that you're looking to use. Use only lowercase letters, and be sure to include “www” when adding in your URL. Example: Click Save.


If you've made all of these changes and are finding that your site still isn't loading, here are some potential causes: 

1. Caching: You have a cached copy of the site on your browser. Try clearing your cache, using a new browser or testing the site on a mobile device.

2. Propagation: DNS adjustments take longer to propagate with certain domain registrars. We like to test and make sure everything has propagated using

3. Errors in Site Settings > Custom Domain: make sure that you included the www before the custom domain and you didn't use any capital letters. Otherwise, the site will not load.

Pro Tip: DNS Tools

Here are some DNS tools that we recommend: 

- Use to find out where a domain is registered and the status of a domain

- Use to check the current DNS records of a domain

Pro Tip: Purchasing a Custom Domain

Don’t have a Custom URL yet? We recommend purchasing from sites such as and, which offer simple DNS management tools. You can find out more about this here.

Need More Help?

For questions, concerns, or feedback, please chat with our team:

How did we do?

Common Domain Mapping Issues & How to Resolve Them [Codeless]

Forwarding Additional Domains to Your Website [Codeless]


Let experts do it for you

Visit our creative services marketplace to get on-demand help, on-time and on-budget.

Browse all Services

Are you looking for something different?

Didn't find an answer to your questions? Our support team is ready to help you.

Contact Support