Ordering a Simple Service or a DIFM Task

Use the Services Marketplace to order a one-time service and track it from request to completion. If your plan includes DIFM, you can also use this same area to send a task to the team.

Find a simple service

Services Marketplace with Simple Services tab, category tabs, and an Order button on a service card

  1. Simple Services: Lists single tasks the team can do for you.
  2. All: Shows every simple service; the other tabs narrow the list by category.
  3. Order Testimonial Import: Starts an order for that service. The price is on the card.

Go to Services and open Services Marketplace. Select Simple Services to browse one-time tasks, then use All or another category tab to narrow the list. When you find the service you want, select its order button, such as Order Testimonial Import.

Order and pay

Confirm your payment window with CVV field, Update payment method, and Confirm purchase

  1. CVV: Enter the security code of the card on file.
  2. Update payment method: Opens your billing details to use a different card.
  3. Confirm purchase: Buys the service. It is available once you enter the CVV.

In Confirm your payment, enter the CVV for the card on file. If you need to use a different card, select Update payment method. When you are ready, select Confirm purchase.

Follow your request

Simple service project page showing progress steps and Send a message button

  1. Progress: Shows where your request is: Requested, In progress, Complete.
  2. We’re working on your request: Says what is happening now.
  3. Send a message: Writes to the Creative Assistant doing the task.

After you place the order, the request appears in My Services as a project. Use Progress to see whether it is requested, in progress, or complete. If you need to contact the assigned Creative Assistant, select Send a message.

If the purchase does not go through

Services are paid with the card on file and added to your Placester subscription. If the order is blocked, a message tells you why:

  • "Add a payment method": there is no card on file. Add one in your billing details, then order again.
  • "Your subscription isn't active": we could not find an active Placester subscription. Check your subscription, then order again.

Send a DIFM task

If your plan includes the DIFM (Do It For Me) add-on, the Services Marketplace tab also shows a "New DIFM Task" button. Select it to open the DIFM Request page, then:

  1. Under Website, choose the site to update.
  2. In "What would you like us to update?", describe the change, with any copy, links or instructions.
  3. Add files or images if the change needs them, then send the request.

A DIFM task is best for one focused update to an existing website, with the final copy, images or assets you provide. After you send it, the task shows in My Services as a project you can follow, like any other service.

If your plan does not include DIFM, the DIFM request page says so. You can buy the DIFM add-on on your Plan & Billing page.

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